Privacy Policy

Privacy Policy

Last Updated: June 2026

Introduction

UK Prime Utility (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, process and protect your personal information when you visit our website, request a quotation, engage with our services, communicate with us, or otherwise interact with our business.

We recognise the importance of maintaining the privacy and security of your personal information and are committed to handling your data in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and any other applicable privacy laws.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

UK Prime Utility is a UK-based utility consultancy and energy brokerage service that helps businesses compare, negotiate and secure utility contracts, including:

  • Business Energy

  • Business Gas

  • Business Water

  • Business Solar

We work with a range of suppliers and industry partners to help businesses identify suitable utility solutions and potentially reduce their operating costs.

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

UK Prime Utility

Telephone: +44 203 7270 730

Email: info@ukprimeutility.co.uk

Information We Collect

We may collect, store and process various categories of personal and business information, including but not limited to:

Personal Information

  • Full name

  • Job title

  • Business email address

  • Personal email address where provided

  • Telephone number

  • Mobile number

  • Correspondence records

  • Communication preferences

Business Information

  • Business name

  • Trading name

  • Business address

  • Registered address

  • Company registration details

  • Utility account information

  • Meter point references

  • Current supplier information

  • Contract renewal dates

  • Energy consumption data

  • Water usage information

  • Solar system information where applicable

Information Provided Through Forms

When you complete a contact form, quotation request form or enquiry form on our website, we may collect:

  • First name

  • Last name

  • Business name

  • Telephone number

  • Email address

  • Business address

  • Utility requirements

  • Current supplier information

  • Any information voluntarily provided within your message

Technical Information

When you visit our website, we may automatically collect certain information, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Referral source

  • Pages visited

  • Date and time of access

  • Website interaction data

  • Cookies and tracking information

How We Use Your Information

We use your information for legitimate business purposes, including:

  • Responding to enquiries and quote requests

  • Providing utility comparison services

  • Obtaining quotations from suppliers

  • Negotiating utility contracts on your behalf

  • Managing customer relationships

  • Providing customer support

  • Processing requests and transactions

  • Improving our services

  • Maintaining website security

  • Preventing fraud and misuse

  • Complying with legal and regulatory obligations

We will only process your personal information where we have a lawful basis to do so.

Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following legal bases:

Consent

Where you have provided clear consent for us to process your personal information for a specific purpose.

Contractual Necessity

Where processing is necessary to provide our services or take steps prior to entering into a contract.

Legal Obligation

Where processing is necessary to comply with legal or regulatory requirements.

Legitimate Interests

Where processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Sharing Information With Suppliers and Third Parties

To provide our services effectively, we may share relevant information with third parties, including:

  • Energy suppliers

  • Gas suppliers

  • Water suppliers

  • Solar providers

  • Utility procurement partners

  • Metering providers

  • Industry data providers

  • Software providers

  • Professional advisers

  • Legal advisers

  • Accountants

  • Regulatory authorities

Information shared will be limited to what is reasonably necessary to obtain quotations, negotiate contracts, administer services and fulfil our contractual obligations.

We do not sell personal information to third parties.

Marketing Communications

Where permitted by law, we may contact you regarding:

  • Utility market updates

  • Contract renewal opportunities

  • New services

  • Industry insights

  • Business utility information

Where required, we will only send marketing communications with your consent.

You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe mechanism included in our communications.

Data Security

We take the security of your information seriously and implement appropriate technical and organisational measures designed to protect personal information against:

  • Unauthorised access

  • Accidental loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

Security measures may include:

  • Secure hosting environments

  • SSL encryption

  • Access controls

  • Password protection

  • Secure data storage practices

  • Regular software updates and maintenance

While we take reasonable steps to protect information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services

  • Maintain customer records

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

  • Meet regulatory requirements

Retention periods may vary depending on the nature of the information and applicable legal obligations.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience and website functionality.

Cookies may be used to:

  • Remember user preferences

  • Improve website performance

  • Analyse website traffic

  • Measure marketing effectiveness

  • Enhance website security

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain areas of the website.

Third-Party Services

Our website may utilise third-party services including analytics, hosting, communication and marketing platforms.

These providers may process information on our behalf and are required to implement appropriate safeguards for protecting personal information.

We encourage users to review the privacy policies of any third-party services they interact with.

Links to Other Websites

Our website may contain links to external websites operated by third parties.

We are not responsible for the content, privacy practices or security of external websites and recommend reviewing their privacy policies before providing any personal information.

International Transfers

Where necessary, personal information may be transferred to service providers located outside the United Kingdom.

Where such transfers occur, we will take reasonable steps to ensure appropriate safeguards are in place and that personal information receives an adequate level of protection.

Your Rights

Under applicable data protection laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of personal information

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Request data portability

  • Lodge a complaint with a supervisory authority

Requests relating to your personal information should be submitted using the contact details provided within this Privacy Policy.

Complaints

If you have concerns regarding how your personal information has been handled, we encourage you to contact us first so that we can attempt to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Information Commissioner’s Office (ICO)

Website: https://ico.org.uk

Telephone: 0303 123 1113

Changes to This Privacy Policy

We reserve the right to amend or update this Privacy Policy at any time.

Any changes will be published on this page and will take effect immediately upon publication. We encourage users to review this Privacy Policy periodically to remain informed about how their information is being used and protected.

Contact Us

If you have any questions regarding this Privacy Policy, your personal information, or your data protection rights, please contact:

UK Prime Utility

Telephone: +44 203 7270 730

Email: info@ukprimeutility.co.uk

We are committed to handling all enquiries promptly, fairly and transparently.